Channel Manager

Job description

At, we help Customer Service teams deliver a better experience with AI and automation.

Founded in 2016, with very consistent growth over the years, we’re working with dozens of clients from different sectors such as Banks, Insurance Companies, Public Sector among others. Our headquarters is in Lisbon but we have team members working all over Iberia.

We are in an intense growth phase, and we want to integrate a Channel Manager on our team whose primary mission will be to define and execute the channel expansion strategy of's business, through partnerships with distributors and system integrators.


  • Build positive and mutually fruitful working relationships with channel partners to maximize product sales within a defined customer base.

  • Recruit new partners to support our projected sales growth and work to expand business with existing partners.

  • Coordinate with partners to develop joint business plans and mutually agree on business objectives.

  • Meet assigned targets for profitable sales volume and strategic objectives in assigned partner accounts.

  • Proactively lead a joint planning process that develops mutual performance objectives, financial targets and critical milestones.

  • Work with partners to identify key sales opportunities to generate revenue.

  • Ensure partner compliance with the partners program.

  • Resolve partner-related issues and sales conflicts quickly and professionally.

  • Create and review sales proposals with partners.

  • Develop partner-specific sales and marketing plans - supporting their selling efforts in an efficient and proactive manner.

  • Manage daily sales activities with partners to achieve revenue objectives.

  • Make internal resources available to partners when and where appropriate.

  • Attend and conduct joint presentations to partner customers.

  • Perform regular business reviews and recommend improvements.

  • Liaise with Enterprise Sales Representatives for joint opportunities.

  • Keep partner sales pipeline and internal tools up to date.

  • Provide feedback to management on market trends, competitive threats, unmet needs, and opportunities to deliver greater value to customers by extending offerings.


  • Competitive salary with variable bonus depending on achievement of goals.

  • Excellent growth prospects in an international career.

  • Attribution of company stock options.

  • Remote-first culture, with office space in several locations.

  • Constant presence in events, training, and conferences.

  • Health insurance.

  • Spanish and English training.

  • Company retreats.

Job requirements

  • Bachelor's degree in a business-related field.

  • Master's degree in a business-related field may be advantageous.

  • Minimum of 5 years experience in a similar position.

  • Strong working knowledge of the company's products, competitive products, and the market.

  • Excellent leadership, communication, interpersonal, and customer service skills.

  • Great strategic planning, organizational, and creative thinking skills.

  • Excellent domain of the English and Spanish languages, Portuguese is a plus.