Digital Product Designer

Job description

In, we help big companies to automate interactions with their customers using Artificial Intelligence and Chatbots.

Founded in 2016, with very consistent growth over the years, we’re working with dozens of clients from different sectors like Banks, Insurance Companies, Utilities, the Public Sector, Fast Moving Consumer Goods, etc. Our team is based in Lisbon and Madrid and we are currently expanding to other countries.

We are in an intense growth phase, and we want to integrate a Digital Product Designer into our team. You'll help to define the web-based product experience across all our frameworks, partnering with the Product Director and other cross teams, research, and engineering to make sure we continue to create, improve and innovate our product and brand.

This is a new position in the Web team which will hold the mission to apply the best practices of UX/UI design to the current product and create a strong design for the new rebranded Backoffice.

Job requirements


  • You’ll be in charge of ensuring that the customers' journey is seamless regardless of their expectations and product solutions reporting to the Product Director and CTO while collaborating with leads and engineers;

  • You’ll take part in and moderate discussions of product strategies within the different teams;

  • Support in building product and a plan backlog of changes for the product that's aligned with the development team and coordinate implementation;

  • Research and Analyze trending products on the market to understand changing user expectations;

  • Design prototypes and test their usability with end-users;

  • Conduct Qualitative and quantitative tests for requirement gathering.


  • Min. 2/3 years working as a Product Designer, User Experience Designer, or similar with software product companies;

  • BSc/MSc in Product Design or relevant field;

  • Metric-driven mindset, working towards strategic product objectives;

  • Flowed the User-Centered Design Process within Digital product projects;

  • Solid understanding of usability heuristics & design principles (balance, hierarchy, harmony, contrast, emphasis, repetition, pattern, rhythm, motion);

  • Prepare wireframes, flow maps, information architecture, lo-fi and hi-fi prototypes, and implementation-ready designs;

  • Comfortable working in a fast-paced environment with a diligent, autonomous, can-do attitude;

  • Expert command of one of the following prototyping and design tools such as Balsamiq, Figma, Sketch, Abstract, Invision, Adobe Creative Suite, whiteboard, pen and paper;

  • Clear verbal and written communication, including UX writing;

  • Excellent command of Portuguese and English (C1 level as a minimum);

  • Experience collaborating closely with Team leaders, developers, designers, and other team members;

  • Proactiveness and autonomy;

  • Time-management skills;

  • Adaptability.

Nice to have (not mandatory)

  • The domain of Spanish.


  • Being part of a project that is growing fast and where the alongside work with decision-makers is guaranteed;

  • Competitive salary and incentive bonus structure;

  • Remote first work model (meaning that is totally up to you to choose between remote or on-site work);

  • Exceptional startup environment in one of the main Tech Hubs in Lisbon (Fintech House);

  • Training and conferences;

  • Company retreats.

To apply for this opportunity, please send us your resume and portfólio.