Engineering Team Lead

Job description

At, we help Customer Service teams deliver a better experience with AI and automation.

Founded in 2016, with very consistent growth over the years, we’re working with dozens of clients from different sectors such as Banks, Insurance Companies, Public Sector among others. Our headquarters is in Lisbon but we have team members all over Iberia.

To strengthen our Technology team, we’re recruiting an Engineering Team Lead willing to help us build the next-generation intelligent platform for customer support, powered by large-scale data and accurate state-of-the-art technologies and algorithms.

Job requirements


  • Building a great engineering team, ensuring the happiness and productivity of the individuals.

  • Establishing and following the minimal necessary processes, like technical roadmaps, OKRs, and regular team meetings, aligned with the Product Director;

  • Be responsible for the planning, execution, test and deploy to production technical projects;

  • Manage a team of engineers from daily execution to performance and career management;

  • Lead by example, care for your team and establish credibility with the quality of your and your team's technical execution;

  • Develop and empower top-class engineering and technology practices in the teams;

  • Closely work with HR to find and interview engineers.

Job requirements:

  • 2+ years experience leading an engineering team and managing technical projects (required);

  • Ability to lead by example not being afraid to take risks and go beyond what’s expected;

  • Demonstrated skills in leadership, adaptability, problem-solving, and critical thinking;

  • Experience in leading, managing, coaching, and mentoring software developers towards delivering timely, high-quality software together with them;

  • Ability to review code, multi-task, organise, and prioritise work;

  • Team player with a clear focus on taking the performance of teams to the next level;

  • Software engineering background, preferably with JavaScript, React.js, Node.js and web development experience (valued);

  • Bachelor's Degree in Computer Science or related fields.

Benefits and Perks:

  • Remote, with possibility to work from the office when needed (Fintech House office in Lisbon and other co-working spaces over the country);

  • Fantastic startup environment in one of the leading technology hubs in Lisbon;

  • Open environment with a constant contribution to the implementation of new technical solutions and evolution of the current systems;

  • Competitive salary, according to the function and experience showed;

  • Health insurance;

  • English and Spanish classes;

  • Excellent growth prospects within the company both in Portugal and abroad;

  • Training and conferences;

  • Company events.